Effective Date: February 2, 2026 | Last Updated: April 23, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and BuilderBlock LLC ("BuilderBlock," "Company," "we," "us," or "our"). These Terms govern your access to and use of our websites, mobile applications, platform, application programming interfaces (APIs), and all related services, features, and content (collectively, the "Services").
By creating an account, accessing, or using the Services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms or policies referenced herein. If you do not agree to these Terms, you may not access or use the Services.
If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.
To use the Services, you must:
By creating an account, you represent and warrant that you meet all eligibility requirements. BuilderBlock is a platform designed for construction industry professionals and their clients. If we discover that a User does not meet the eligibility requirements, we reserve the right to suspend or terminate their account without notice.
To access most features of the Services, you must create an account by providing accurate, current, and complete information as prompted during registration. You agree to update your account information promptly to keep it accurate, current, and complete.
BuilderBlock offers three types of user accounts:
The features and functionality available to you depend on your account type and, for Contractor accounts, your subscription tier.
You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:
You are responsible for all activity that occurs under your account, whether or not you authorized such activity. BuilderBlock is not liable for any loss or damage arising from your failure to protect your account credentials.
BuilderBlock is a construction management platform that provides tools for project management, team coordination, financial workflows, document management, communication, and business operations. The specific features available to you depend on your account type and subscription tier.
Features may include, but are not limited to: project and phase management, task assignment and tracking, time tracking, estimates and invoicing, expense tracking and budgeting, daily logs and punch lists, Gantt chart scheduling, document management, electronic document signing with field placement, in-app messaging, subcontractor directory and search, customer portal, design selection showroom, reviews and ratings, equipment tracking, and integrations with third-party services.
We reserve the right to modify, update, or discontinue any feature or functionality of the Services at any time, with or without notice. We will make reasonable efforts to notify users of material changes that affect their use of the Services.
Contractor accounts require a paid subscription. We offer multiple subscription tiers with varying features, usage limits, and pricing. Current plans and pricing are available on our pricing page. Subcontractor and Customer accounts are free.
Subscriptions are billed in advance on a monthly or annual basis, depending on the billing cycle you select at the time of purchase. Payment is processed through our third-party payment processor, Stripe. By subscribing, you authorize BuilderBlock and Stripe to charge your designated payment method for all applicable fees.
You are responsible for providing accurate and current payment information. If your payment method is declined or fails, we may suspend your access to paid features until payment is successfully processed.
We reserve the right to change our subscription pricing at any time. If we increase the price of your subscription, we will notify you at least 30 days in advance. Price changes will take effect at the start of your next billing cycle following the notice period. Your continued use of the Services after a price change takes effect constitutes your acceptance of the new pricing.
You may cancel your subscription at any time from your account settings or by contacting us at [email protected]. Upon cancellation:
All subscription payments are non-refundable. When you cancel a subscription, you will continue to have access to the Services through the end of your current paid billing period, but no partial or prorated refunds will be issued for unused time within that period. By subscribing, you acknowledge and agree to this no-refund policy.
We may offer promotional codes or discounts from time to time. Promotional codes are subject to their specific terms and conditions, may not be combined with other offers, and may be revoked or modified at our discretion. Promotional pricing applies only for the specified promotional period.
All Subscription Fees are exclusive of taxes. Except for taxes based on BuilderBlock's net income, you are responsible for all applicable taxes in connection with your use of the Services, including but not limited to sales, use, excise, value-added, goods and services, consumption, and other similar taxes or duties. If BuilderBlock is required to collect or remit taxes on your behalf, such taxes will be added to your invoice or charged to your payment method.
BuilderBlock enables Contractors to accept payments from their Customers and to pay their Subcontractors through a Stripe Connect marketplace integration. When a Contractor activates this feature, Stripe, Inc. creates a Stripe Connect Express account linked to the Contractor's business identity. BuilderBlock is a payment facilitator platform within this arrangement — we do not hold customer funds; settled funds are routed by Stripe directly to the Contractor's Stripe-verified bank account. BuilderBlock may retain a platform application fee on each transaction, at percentages disclosed on the pricing page and configured in the Contractor's account settings.
Stripe performs all identity verification (KYC) and anti-money-laundering (AML) checks on Contractors. BuilderBlock transmits the Contractor's business legal name, business address, representative identity data, and any other information required by Stripe to complete verification. Stripe may require Contractors to submit additional documentation directly. Contractors may be restricted or disabled by Stripe without notice for Stripe policy violations.
Tax reporting (IRS Form 1099-K): Under 26 U.S.C. § 6050W, Stripe (as the third-party settlement organization) is required to collect each Contractor's taxpayer identification number (TIN or SSN) and issue IRS Form 1099-K to Contractors whose gross payment volume through the platform exceeds the federal threshold for the tax year (currently $5,000, subject to change by the IRS). BuilderBlock does not prepare or issue 1099-K forms directly — Stripe does. Contractors are solely responsible for accurately reporting their payment income on their tax returns and for providing accurate TIN/SSN information to Stripe. Failure to provide accurate tax identification information may result in Stripe withholding payouts as required by IRS backup-withholding rules.
You acknowledge and agree that:
BuilderBlock may offer free trial periods for Contractor subscription plans at our discretion. Free trials are subject to the following terms:
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate and take appropriate action against anyone who violates these restrictions, including suspending or terminating their account and reporting the activity to law enforcement authorities.
"User Content" means all data, information, text, images, documents, files, reviews, messages, and other materials that you upload, submit, post, or transmit through the Services. You retain all ownership rights in your User Content.
By submitting User Content to the Services, you grant BuilderBlock a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, store, reproduce, modify, display, and distribute your User Content solely for the purpose of operating, providing, improving, and promoting the Services. This license continues for as long as your User Content remains on the Services and for a reasonable period thereafter to allow for backup and archival purposes.
This license does not grant BuilderBlock ownership of your User Content. We will not use your User Content for purposes unrelated to the Services, sell your User Content to third parties, or use it for advertising purposes without your explicit consent.
Reviews, ratings, and portfolio content you submit through the Services may be displayed publicly to other users of the platform. By submitting reviews and ratings, you represent that they are based on your genuine experience and are accurate to the best of your knowledge. BuilderBlock reserves the right to remove reviews that violate these Terms or that we reasonably believe to be fraudulent, abusive, or inappropriate.
You are solely responsible for your User Content and the consequences of uploading or sharing it. You represent and warrant that:
You agree that you shall not use the Services to store, transmit, or process information that is subject to special regulatory or contractual handling requirements beyond what the Services are designed to support. Prohibited data includes, without limitation:
BuilderBlock is not designed to comply with PCI DSS, HIPAA, or other specialized data security frameworks. If you store prohibited data in project notes, messages, documents, or any other area of the platform, you do so at your own risk. BuilderBlock disclaims all liability for any breach, loss, or regulatory penalty arising from your storage of prohibited data on the platform.
You may export your project data, financial records, and other User Content from the Services at any time using the available export features within your account. We recommend regularly backing up your data. Upon account termination, you will have a reasonable period to export your data before it is deleted in accordance with our Privacy Policy.
By using the Services, you represent and warrant that:
Failure to comply with any of the above warranties may result in immediate suspension or termination of your account.
"Confidential Information" means any non-public information disclosed by either party to the other in connection with the Services, whether disclosed orally, in writing, or through the platform, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to: project data, financial records, business plans, customer and subcontractor lists, pricing information, bid amounts, proprietary business processes, and any information exchanged through the Services.
Each party agrees to: (a) maintain the confidentiality of the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable degree of care; (b) not disclose Confidential Information to any third party except as expressly permitted in these Terms; and (c) use Confidential Information only for the purpose of performing under or exercising rights under these Terms.
You may disclose Confidential Information to your employees, agents, and contractors who have a legitimate need to access such information in connection with the Services, provided that such individuals are bound by confidentiality obligations at least as protective as those set forth herein.
Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is lawfully received from a third party without restriction on disclosure.
Either party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that the disclosing party gives the other party prompt written notice (where legally permitted) so that the other party may seek a protective order or other appropriate remedy. Disclosure shall be limited to the minimum information required to comply with the legal obligation.
Important: BuilderBlock is a software platform that provides tools to facilitate construction project management, communication, and business operations. BuilderBlock does not perform, supervise, direct, or control any construction work, and is not a general contractor, subcontractor, construction manager, architect, engineer, or provider of any construction-related services.
Contractors, Subcontractors, and Customers who use the Services are independent parties and are not employees, agents, joint venturers, or partners of BuilderBlock. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between BuilderBlock and any user. BuilderBlock does not employ, recommend, endorse, or guarantee any Contractor, Subcontractor, or other service provider listed on or using the platform.
BuilderBlock is not responsible or liable for:
All agreements, contracts, and transactions between Contractors, Subcontractors, and Customers are solely between those parties. You are responsible for conducting your own due diligence before entering into any business relationship with another user of the platform. BuilderBlock strongly recommends that all parties independently verify credentials, check references, confirm insurance coverage, and execute written contracts before beginning any construction work.
If a dispute arises between you and another user, you agree to resolve that dispute directly with the other party. You release BuilderBlock from any and all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
By using the Services, you consent to receive transactional communications from BuilderBlock related to your account, including account verification emails, security alerts, payment confirmations, and service announcements. These communications are essential to the operation of the Services and cannot be opted out of while maintaining an active account.
If you opt in to receive SMS messages during registration or through your account settings, you consent to receive text messages from BuilderBlock for verification codes, login authentication, project notifications, financial alerts, and other service-related messages. Standard message and data rates from your mobile carrier may apply. You can opt out at any time by replying STOP to any message or adjusting your notification settings. See our Privacy Policy for full SMS terms.
The Services include an in-app messaging system for communication between Contractors, Subcontractors, and Customers. Messages sent through the platform are encrypted and stored in accordance with our Privacy Policy. You agree to use the messaging system only for legitimate business communications related to construction projects managed through the platform.
If you install our mobile application and enable push notifications, you consent to receive push notifications related to project updates, task assignments, messages, and other platform activity. You can manage push notification preferences in your account settings or through your device settings.
BuilderBlock provides an electronic signature feature that enables users to send, sign, and manage documents electronically. This feature is designed to be compliant with the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001-7031) and the Uniform Electronic Transactions Act (UETA) as adopted by the applicable state. BuilderBlock acts solely as a technology facilitator — a neutral tool provider that enables electronic transactions between parties. BuilderBlock is not a party to any document signed using the e-signature feature.
BuilderBlock does not provide legal advice regarding the enforceability, sufficiency, or appropriateness of electronic signatures for any particular transaction. You are solely responsible for determining whether an electronic signature is legally appropriate and sufficient for your specific documents, transactions, and jurisdictions. We strongly recommend consulting with a qualified attorney regarding the legal requirements for any document you intend to have signed electronically.
When using the electronic signature feature, you agree to:
BuilderBlock makes no representations or warranties regarding the enforceability or legal validity of any electronic signature or electronically signed document. Certain documents may require notarization, wet signatures, or other formalities that cannot be satisfied electronically. The enforceability of electronic signatures may vary by jurisdiction, document type, and applicable law.
Important: Certain construction-related documents may have special requirements that limit or prohibit the use of electronic signatures. These may include, but are not limited to:
You are solely responsible for determining whether your specific construction documents are eligible for electronic signatures under applicable law.
BuilderBlock maintains a comprehensive audit trail for all electronic signature transactions, including signer identity, IP address, user agent, timestamp, consent records, geolocation (if provided), pages viewed, and cryptographic document hashes (SHA-256). Signed documents, signature audit logs, and Certificates of Completion are retained for a minimum of ten (10) years from the date of signature to support legal, regulatory, and evidentiary requirements.
You agree to indemnify, defend, and hold harmless BuilderBlock from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to any dispute regarding a document signed using BuilderBlock's electronic signature feature, including but not limited to disputes regarding the validity, enforceability, or authenticity of any electronic signature or the contents of any signed document.
Important Disclaimer: BuilderBlock provides tools that allow Subcontractors to submit business licenses, trade licenses, and insurance documentation for verification purposes. However, BuilderBlock does not independently verify the authenticity, validity, or accuracy of any licenses, certifications, insurance policies, or credentials submitted by Subcontractors.
The verification status displayed on a Subcontractor's profile indicates only that the Subcontractor has submitted the required documentation, not that BuilderBlock has confirmed its authenticity or that the Subcontractor's credentials are current and valid.
Contractors are solely responsible for conducting their own due diligence when hiring Subcontractors, including independently verifying licenses, insurance coverage, bonding, references, and any other qualifications required by applicable law or project requirements. BuilderBlock makes no representations or warranties regarding the qualifications, reliability, quality of work, or legal compliance of any Subcontractor listed on the platform.
The Services may allow you to connect with third-party services, including but not limited to QuickBooks, Xero, Google Calendar, Apple Calendar, Zapier, and Stripe. Your use of any third-party service is governed by that service's own terms and privacy policy.
BuilderBlock is not responsible for the availability, accuracy, or reliability of any third-party service, and does not endorse or warrant any third-party service. You acknowledge that enabling third-party integrations may involve sharing data between BuilderBlock and the third-party service, and you are responsible for reviewing and understanding the third-party's terms and privacy practices before enabling any integration.
BuilderBlock is not liable for any loss or damage arising from your use of, or inability to use, any third-party integration or service.
The Services, including all software, code, design, text, graphics, logos, trademarks, icons, images, and the overall look and feel of the platform, are the property of BuilderBlock LLC and are protected by United States and international copyright, trademark, and other intellectual property laws.
The BuilderBlock name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of BuilderBlock LLC. You may not use these trademarks without our prior written permission.
The visual design, user interface, user experience, layout, color schemes, page architecture, feature organization, and overall aesthetic of the Services constitute proprietary trade dress and copyrightable works of BuilderBlock. You acknowledge that BuilderBlock has invested substantial time, effort, and resources in developing the look, feel, and functionality of the platform. You agree not to copy, replicate, imitate, or create derivative works based on the design, appearance, workflows, or user experience of the Services, in whole or in part, for any purpose, including but not limited to the development of a competing or similar product or service.
Subject to your compliance with these Terms, BuilderBlock grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes. This license does not include the right to sublicense, modify, adapt, translate, reverse engineer, decompile, or create derivative works based on the Services.
If you provide BuilderBlock with any feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you grant BuilderBlock a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you.
If the Services become, or in BuilderBlock's reasonable judgment are likely to become, subject to a claim of intellectual property infringement, BuilderBlock may in its sole discretion: (a) obtain the right, at BuilderBlock's expense, for you to continue using the Services; (b) provide a non-infringing functionally equivalent replacement; or (c) modify the Services so that they are no longer infringing. If BuilderBlock determines that none of the above options are commercially reasonable, BuilderBlock may suspend or terminate your access to the affected portion of the Services, in which case BuilderBlock's sole liability shall be to provide you with a prorated refund of any prepaid, unused Subscription Fees applicable to the remaining portion of your billing period.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BUILDERBLOCK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
BuilderBlock is a software platform and does not provide construction services, contracting services, legal advice, or professional advice. BuilderBlock is not a party to any agreement between Contractors, Subcontractors, and Customers — including any document signed using the electronic signature feature — and is not responsible for the actions, omissions, quality of work, or conduct of any user.
You use the Services at your own risk. BuilderBlock is not responsible for any decisions you make based on information obtained through the Services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BUILDERBLOCK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT BUILDERBLOCK HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL BUILDERBLOCK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BUILDERBLOCK IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, BuilderBlock's liability will be limited to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless BuilderBlock, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
You may close your account at any time by contacting us at [email protected]. If you have an active subscription, cancellation of your subscription is governed by Section 5.4 above.
BuilderBlock may suspend or terminate your account and access to the Services, in whole or in part, at any time and for any reason, including but not limited to:
Where practicable, we will provide you with notice before suspending or terminating your account. In cases of serious violations, we may terminate your account without prior notice.
Upon termination of your account:
Before filing any formal legal action, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") by contacting us at [email protected] with a detailed description of the Dispute. We will attempt to resolve the Dispute informally within 60 days of receiving your notice.
If a Dispute cannot be resolved informally within 60 days, you and BuilderBlock agree that the Dispute shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, its Supplementary Procedures for Consumer-Related Disputes. The arbitration shall be conducted by a single arbitrator in Dallas County, Texas, or at another mutually agreed location.
The arbitrator shall have exclusive authority to resolve all issues relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
YOU AND BUILDERBLOCK AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and BuilderBlock agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative, class, or collective proceeding.
Notwithstanding the above, either party may bring an individual action in small claims court for Disputes within the court's jurisdiction. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
Payment of all AAA filing, administration, and arbitrator fees will be governed by AAA rules. If the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose, you agree to reimburse BuilderBlock for all fees and costs incurred.
These Terms and any Dispute arising out of or related to the Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. To the extent that any legal action is permitted under these Terms outside of arbitration, you and BuilderBlock consent to the exclusive jurisdiction and venue of the state and federal courts located in Dallas County, Texas.
We may revise these Terms from time to time at our sole discretion. When we make material changes, we will:
Your continued use of the Services after the revised Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services and may close your account.
These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and BuilderBlock regarding the Services and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
The failure of BuilderBlock to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of BuilderBlock.
You may not assign or transfer these Terms or your rights under these Terms without BuilderBlock's prior written consent. BuilderBlock may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
BuilderBlock shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or cyberattacks.
We may provide notices to you through the email address associated with your account, through in-app notifications, or by posting on our website. You agree that electronic notices satisfy any legal requirement that communications be in writing. Notices to BuilderBlock should be sent to [email protected].
If you have questions about these Terms of Service, please contact us:
BuilderBlock LLC
Email: [email protected]
General Support: [email protected]
Website: builderblk.com
These Terms of Service are effective as of February 2, 2026.